The way that companies use phones has changed drastically in the last 20 years. Where copper wired physical systems used to rule the roost, now the most cost-effective and function-filled solution is to use VOIP. VOIP, or Voice Over Internet Protocol, is using the internet to replace your standard analog phone lines. Doing so has many advantages, including lower costs, ease of operation, flexibility, and ease of management.
History of VOIP
The earliest developments in what would become voice over internet protocol came in the 70s with the advent of packet switching and efficient network management on ARPANET. From there, developments in packet telephony over the next two decades made the system more appealing and open to commercialization. However, it was not until the appearance of always-on connections in the early 2000s that VOIP technologies could really start to be considered feasible.
Once this feasibility barrier had been breached, however, the technology grew rapidly throughout the late 2000s. These days, if you are a small business owner looking to set up an office or a large business with a legacy analog phone system, you stand to save thousands of dollars by switching your office phones to VOIP. In fact, independent studies have shown that offices that switch to VOIP systems in Raleigh have often seen reductions in phone costs of up to 50%!
Advantages of Raleigh VOIP Systems Over Analog Systems
- Follow-me Forwarding (allows desk to forward to a cell phone)
- Voicemail to Email
- Call Recording (for quality assurance)
- Integration to Cloud CRM like Salesforce or Microsoft Dynamics 365
Scalability and Flexibility:
- Flat-fee per-user pricing
- Don’t need an entire analog system installed or expanded for a small business
- Integrate VOIP Systems with other CMS such as Salesforce
Ease of Management
- Can manage, move, or edit sites from the web
- Multi-site management for businesses with multiple locations
Contact Strategic Systems – A Division of CEI for Raleigh VOIP Integration
If you believe that your small business could use VOIP technology to save money and improve communications, Strategic Systems – A Division of CEI can help you. Our understanding of the systems and willingness to work with you to meet your business goals means that you’ll be dealing with someone invested in making sure you succeed. Our experts understand how to best apply and install VOIP systems in Raleigh, and we look forward to helping you!