Answers to Common Questions about VoIP

Business communications have changed considerably over the years, particularly phones. Rather than using clunky, wired systems, businesses of all sizes are turning to VOIP, or Voice Over Internet Protocol. VOIP offers more flexibility and is ultimately more affordable than wired phone systems.

Are you thinking about making the switch? You must have lots of questions. The VOIP experts at Strategic Systems – A Division of CEI has the answers:

What is Voice over IP?

VOIP utilizes modern technologies, along with the internet, to deliver high quality voice communications. In a nutshell, it’s a phone system that runs over the internet!

What happens if the internet / power goes out?

Calls can be routed to cell phones automatically when you lose internet connectivity or the power goes out.

Does VOIP Affect Internet Speed?

Each VOIP call uses a small amount of upload bandwidth. As a team, we are able to run a test during your normal business hours to determine the exact impact on your internet connection. Generally, the impact of VOIP calls on network speed is minimal.

How Does VOIP Work?

A VOIP system converts analog calls into data, and then transfers it over the internet. This allows you to call landlines, cell phones, other VOIP phones, and even make calls through the computer.

What are the Advantages of VOIP?

VOIP systems are easy to set up and maintain When you hire new employees, you can easily add and transfer phone numbers. There are options to improve communications, such as conferencing, instant messaging, and other collaboration tools.

Can You Send a Text Message to a VOIP Phone Number?

If you have a VOIP provider app on your phone, you can send a text message to a VOIP phone number. If you require this functionality, be sure that you communicate it to your IT department.

Can I Keep My Phone Number?

In most cases, you can keep your phone number when switching to a VOIP service.

Can I send faxes with Voice Over IP Service?

Yes, you can simply connect your VOIP phone system to your fax machine.

Can I forward calls to a cell phone?

Yes. Calls made to your VOIP number can be forwarded to your cell phone automatically or manually

What is a Hunt Group Versus a Call Group Sequence?

Hunt group, also known as line hunting, refers to the method of distributing phone calls from a single telephone number to multiple phone lines. Call group sequence refers to the methods of directing incoming calls to ring a list of extensions either in sequence or simultaneously. If no one picks up, the call is then directed a selected voicemail line.

Will my company be able to dial internationally?

Yes, you can make international calls with your VOIP service, it may even be cheaper than your landline!

What is Voicemail to Email?

One of the many included features with VOIP service. Voicemail to Email will send voicemails directly to an email address.

How Do I Get a VOIP System?

VOIP technology offers more flexibility and communication options for your business. If you are thinking of making the switch, Strategic Systems – A Division of CEI can help.

Our experts have decades of experience and understand how to best apply and install VOIP systems in Raleigh. Contact us online or call us at (919) 783-1410 to schedule a consultation today!