Managed IT Services and Solutions

While larger organizations and businesses can benefit from having an IT professional on staff to keep up with their daily tech operations, smaller businesses may find that maintaining IT systems with an in-house staff isn’t necessary to keep up with the technology needs of the organization. Plus, the training, management, and services required of an in-house team can make their continued service prohibitively expensive and complicated. It is critical that these managed it services be available to your company when you need them, so if you don’t have IT personnel in place or you’re dissatisfied with your current managed service provider, consider turning over your daily managed IT service needs to Strategic Systems – A Division of CEI. Strategic Systems – A Division of CEI has been providing Raleigh – Durham with Managed IT services since 1992. In these three decades, we have watched the Managed IT services market grow, and have gained experience in supporting our customers. We offer multiple tiers of support to provide you with a Managed IT solution that fits your company’s requirements and takes the added work away from you as you outsource the work. Your systems will be monitored and supported both remotely and locally 8/5 or 24/7, and any potential IT issues will be fixed before they can present a problem.

Managed IT Services Offerings

  • Fully Staffed & Certified Help Desk with 24/7 support
  • 8×5 & 24/7/365 Monitoring of your Computers, Network, and Servers
  • Network Operations Center – NOC
  • Defined Service Level Agreements
  • Proven Methodology and Dedicated Resources
  • Flexible Alert Notification Options
  • Ticket Tracking Portal
  • Backup Management*
  • Microsoft and 3rd Party Vulnerability Patching
  • Antivirus Management
  • Spyware and Malware monitoring
  • Asset Reporting
  • Monthly Summary Reporting
  • Critical Services Monitoring
  • Work with our Staff to Create Custom Monitors
  • Extended Support Hours with Access to after-hours support

Discover Your Managed IT Service Needs

Every company and business needs different managed IT solutions, and Strategic Systems – A Division of CEI understands this. In addition to offering fully managed IT services, we also provide supplemental IT services for businesses who may already have a dedicated IT professional or team on staff or who are just starting out and need minimal assistance. Answer a few questions to determine which option is best for your organization.

 

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Contact Your Managed IT Service Provider in Raleigh

Having a modern and well-organized managed IT provider can mean the difference between a secure computer network and the risk of all your data. Strategic Systems – A Division of CEI can provide companies in the Raleigh – Durham area with the Managed IT services they need to get ahead in business without the difficulties inherent in having an in-house IT support department. From 24/7 monitoring to backup and antivirus management to asset reporting, we will make sure that your IT environment is safe and secure. Strategic Systems – A Division of CEI proudly offers managed IT services to the Raleigh, Cary, Durham, Chapel-Hill, Apex, Holly Springs, Garner, Clayton, Wake Forest, Smithfield areas.

Call our managed IT support department in Raleigh directly at (919) 783-1410 or complete the form below to schedule a consultation or to learn more about our managed it services.