Top Custom Outsourced IT Services Company

At CEI, we are proud to be the trusted provider of IT outsourcing services for all types of businesses in Raleigh, Durham, and the surrounding region. With over 25 years of experience in managed IT solutions, we are equipped to handle any size business and scale to fit your needs.

We know that while every business needs IT support, not every business needs the same level of IT support. A small business that can no longer keep up with the network security, updates, and fixes themselves is not the same as an enterprise company with an IT team that is trying to scale but has gaps in its tech infrastructure.   

Outsourced IT Services Company
What are outsourced it services

What Are Outsourced IT Services?

While many businesses have in-house information technology (IT) departments, an increasing number are opting to outsource their IT needs to third-party providers.

Also known as managed service providers (MSPs), these companies offer a wide range of IT-related services, from network security and the implementation of operating systems to the installation of software and the backup of files.

There are several reasons why businesses choose to outsource their IT needs

First, it can be cost-effective, as MSPs typically charge a flat monthly fee for their services.

Second, it can free up internal resources that can be better used elsewhere within the company.

Finally, MSPs often have a team of experts who are well-versed in the latest technologies and trends, which can allow a business to stay ahead of the curve.

Whether or not to outsource IT needs is a decision that should be made based on the specific needs of a business. However, there are many benefits to using an MSP, making it an option worth considering.

CEI offers both fully managed IT and supplemental IT. Which one is right for your business? Take our quick IT qualification questionnaire to find out!


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Managed IT Services

With fully managed IT services from CEI, you can reduce your costs of hiring a staff, while still getting comprehensive IT support. In addition to getting emergency help desk and security assistance, you’ll have the full advantage of our preventative and maintenance support, too to keep your technology infrastructure secure, stable, and reliable. 

Supplemental IT Services

As your business grows, your existing IT staff may not be able to carry the needs of your business. Our supplemental IT service means your current staff can take care of many of your needs, and we can fill in the gaps and help you scale your technology to keep up with your growth and increasing reliance on technology.

IT Outsourcing Services

We offer IT solutions based on your level of need, so you’ll get the services you do need, and nothing you don’t. 

When you outsource your IT needs to CEI, you can feel confident that you’re getting a team of experienced, dedicated IT specialists who are working on your behalf.

For over 25 years, we have partnered with businesses in Raleigh, Durham, and the surrounding areas, providing them with comprehensive managed IT services to keep their tech running smoothly.

In order for your business to remain competitive, keep your data safe, and eliminate downtime caused by outdated software and hardware, you need to adopt and implement modern IT technology.

That’s why we offer IT maintenance services ranging from helpdesk support when you hit a problem to data backup and recovery in case of disaster. Outsourcing IT to us means you gain the benefit of our expertise when it comes to planning for the future.

CEI will work with you to create custom solutions to meet your unique needs whether it’s designing a secure network or implementing cloud computing so your data is secure, accessible, and your business can scale with ease.

The Benefits of IT Outsourcing

While large corporations and organizations can benefit from having an in-house IT department to maintain massive networks and handle frequent repairs as needed, most companies simply don’t have the need to employ a full-time IT department.

Small to medium-sized businesses in the Raleigh – Durham areas often find that IT outsourcing is the right option because it offers multiple benefits, including:

  • Reduced costs
  • Expert IT resources from a team of engineers and IT professionals
  • Support when you need it (even after hours!)
  • Remote support for simple fixes
  • Emergency on-site assistance for complicated issues
  • Broad skill-set to help you tackle all of your challenges
  • Project management experience for large-scale IT updates

Focus on Core Operations

When a company tries to multitask and handle time-consuming or repetitive IT-related work, it is often wasting valuable time. Not every business or company has the training or expertise to handle IT management or end-user systems. When they attempt to handle IT themselves they neglect their core operations.  

Hiring external IT services allows you to take advantage of the expertise and training of certified professionals. With your IT department managed, your company can spend time focusing on your core functions and improve business performance and profits. 

Backup and Data Recovery

A professional and expert IT company can offer backup and data recovery services. Hard drives and Your business can lose valuable data in case of a power or system failure. Hiring professional IT services will ensure your data is backed up and can be recovered. They can also enable your company to abandon expensive backup and disaster recovery software, deduplication hardware, application plugins, and cloud backup services. This means you can invest money and resources elsewhere for more business profit. 

Network Security 

Data theft and network breaches are pressing concerns for digital businesses. A cybersecurity threat puts your hard-earned database at risk. By hiring an IT company that specializes in network security you are able to safeguard your business against potential threats.

Cloud Solutions

Cloud computing allows businesses to scale and focus on their core operations. When you hire an IT company that specializes in cloud computing your technology, software, and applications are hosted by a team of experts. This eliminates the cost of investing in new infrastructure, training new employees, or licensing new software. This saves extensively in terms of capital and time and allows you to completely focus on business profitability. 

IT Help Desk 

IT outsourcing can provide your business with a number of benefits, including 24/7 help desk support. This means that software and data issues can be addressed around the clock, ensuring that your business remains up and running smoothly.

In addition, IT outsourcing can help to free up your internal resources, allowing you to focus on more strategic tasks. With the help of a top-notch IT outsourcing team, you can rest assured that your business will always have the support it needs to stay competitive.

Frequently Answered Questions

  • What are some examples of outsourcing?

    Some examples of frequently outsourced IT services are:

    • Web development
    • Technical support
    • Database management
    • Software/application development
    • Network Security
    • Telecommunications
  • What is the difference between a service desk and a help desk?

    By outsourcing IT services, businesses can benefit from reduced costs, increased efficiency, and access to a wider pool of talent.

    One of the most important advantages of outsourcing is that it can help businesses to focus on their core competencies. Rather than expending valuable resources on non-essential tasks, businesses can delegate those tasks to specialist providers. This allows businesses to concentrate on their strengths and pursue opportunities for growth.

    Additionally, outsourcing can also lead to improved quality and faster delivery of services. By working with a specialist provider, businesses can be confident that they are receiving the best possible service.

    In conclusion, outsourcing IT services can be a valuable tool for businesses looking to save money and improve their operations.

  • Are managed IT services worth it?

    Managed IT services not only improve your technological infrastructure, but also protect your data, and help your business grow. So yes, IT services are definitely worth it!

Contact Us for IT Outsourcing Services You Can Count On

You rely on your technology to serve your customers, maintain your data, and stay competitive, making it one of the most valuable resources you have. With our IT outsourcing services, you can feel confident that we will help you solve challenges including an outdated infrastructure or faulty network so you can move into the future set up for success!  

CEI provides IT outsourcing services to the Raleigh, Cary, Durham, Chapel-Hill, Apex, Holly Springs, Garner, Clayton, Wake Forest, and Smithfield areas.

Call our IT department directly at (919) 783-1410 or complete the form below to schedule a consultation or to learn more about our IT outsourcing services.