IT Help Desk Services

IT Help Desk Services for Raleigh Businesses and Organizations

In order for your business to provide the best service to your clients, you need your essential technology to be up and running at all times. However, tech problems are often unavoidable and can lead to expensive downtime that can cause a major loss of productivity and profits, whether your point of sale system is freezing up or your CRM software is crashing.

You don’t have time to run your business and be your own tech support, but you don’t need a full-time IT professional on staff at your business. Fortunately, as part of our wide selection of managed IT services, you can get IT Help Desk support exactly when you need it!

IT Service Desk Outsourcing

What Are IT Help Desk Support Services

At its core, IT Help Desk services provide a company with a team of IT professionals that provide support with technical issues. They are responsible for answering questions, troubleshooting problems, and providing assistance with various software and hardware applications.

The help desk is often the first point of contact for users who need technical support, and as such, it plays an essential role in the overall functioning of an organization. 

IT Service Desk Outsourcing

Service desk operations can be complex and time-consuming, so it’s important to choose a service provider that has the experience and capability to meet your needs. 

Outsourcing your service desk can be a great way to improve efficiency and reduce costs. When done right, it can provide significant benefits for your organization.


 

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What to Expect from Our IT Help Desk Support Services

Our IT Help Desk Support services are designed to meet the specific needs of your business. We understand that every business is different, and we tailor our services to fit your unique needs.

Here’s what you can expect when you partner with us for IT help desk support:

A Dedicated Team

You’ll have a dedicated team of IT professionals available to you whenever you need them. We’ll work with you to determine the best way to provide support, whether that’s through email, phone, or live chat.

Troubleshooting and Support

When you encounter a technical problem, our team will work with you to troubleshoot the issue and find a resolution. We have experience with a wide range of software and hardware applications, so we can usually find a quick and easy solution to your problem.

Fast Response Times

We know that when you’re experiencing a technical issue, you need help fast. That’s why we pride ourselves on our fast response times. We’ll do everything we can to resolve your issue as quickly as possible.

Comprehensive Support

In addition to providing troubleshooting and support services, our team can also help you with a wide range of other IT needs. We can provide advice on choosing the right software for your business, implementing new technologies, and more.

Benefits of Outsourcing IT Help Desk Services

For small to medium-sized businesses and organizations in Raleigh, Durham, and the surrounding area, working with a third-party helpdesk service offers multiple benefits, including:

Reduce Costs

Having an IT professional on staff means you’re paying someone to be at work even when everything is running perfectly. Conversely, if they’re off when something does crash, you may have to pay overtime or wait to get it fixed until they’re back. When you outsource your IT support with us, you’ll save payroll and still have a certified IT technician available to help right when you need them the most. 

Save Time: 

If you have to call an IT professional to come to your office to fix a problem, you may have to wait hours or even days until your problem is solved, especially if something goes down after standard business hours or on the weekend. When you choose 24/7 availability, you’ll have IT helpdesk support you can turn to at any time of day instead of waiting for help. 

Improved Productivity

In addition to reducing downtime, the IT help desk can also improve productivity by helping users find solutions to their technical problems quickly. This way, they can get back to work as soon as possible and be more productive overall.

Greater Efficiency

With a help desk team in place, businesses can be more efficient in their use of technology. The team can help users troubleshoot problems and find the most efficient way to use various applications.

Improved Customer Service

Help desk support services can also improve customer service. By providing fast and efficient technical support, businesses can ensure that their customers are satisfied with their experience.

Specialized IT Help Desk Support

When you outsource your technical support, you’ve got a whole team of certified professionals who can help you get your problem taken care of. This means whether you have a network security issue, hardware glitch, or a problem with an application, you’ll have a specialist ready to help you!

IT Help Desk Services

Strategic Systems – A Division of CEI’s IT support services include: 

  • Malware and Virus Cleaning
  • Profile Migration
  • Password Resets
  • Network and Printing Connectivity Support
  • Basic Mobile Device Support
  • Core Application Support (Microsoft and Adobe applications)
  • Third-Party Software Support (with valid support contract)
  • Support for both PC and Mac Platforms

Contact Us for IT Help Desk Support

When you’re running a business, having tech support when you need it can be the difference between success and struggle.

CEI offers fast, reliable IT help desk support services for businesses in Raleigh, Durham, and the surrounding areas. Our team of certified professionals is available 24/7 to help you with a wide range of technical issues, including virus removal, profile migration, password resets, and more. Contact us today for a free consultation!