IT Helpdesk Support for Raleigh Businesses and Organizations

In order for your business to provide the best service to your clients, you need your essential technology to be up and running at all times. However, tech problems are often unavoidable and can lead to expensive downtime that can cause a major loss of productivity and
profits, whether your point of sale system is freezing up or your CRM software is crashing.

You don’t have time to run your business and be your own tech support, but you don’t need a full-time IT professional on staff at your business. Fortunately, as part of our wide selection of managed IT services, you can get IT helpdesk support exactly when you need it!

Benefits of Outsourcing IT Helpdesk Services

For small to medium-sized businesses and organizations in Raleigh, Durham, and the surrounding area, working with a third-party helpdesk service offers multiple benefits, including:

Reduce Costs

Having an IT professional on staff means you’re paying someone to be at work even when everything is running perfectly. Conversely, if they’re off when something does crash, you may have to pay overtime or wait to get it fixed until they’re back. When you outsource your IT support with us, you’ll save payroll and still have a certified IT technician available to help right when you need them the most. 

Save Time: 

If you have to call an IT professional to come to your office to fix a problem, you may have to wait hours or even days until your problem is solved, especially if something goes down after standard business hours or on the weekend. When you choose 24/7 availability, you’ll have IT helpdesk support you can turn to at any time of day instead of waiting for help. 

Specialized IT Helpdesk Support

When you outsource your technical support, you’ve got a whole team of certified professionals who can help you get your problem taken care of. This means whether you have a network security issue, hardware glitch, or a problem with an application, you’ll have a specialist ready to help you!

IT Helpdesk Services

Strategic Systems – A Division of CEI’ IT support
services include: 

  • Malware and Virus Cleaning
  • Profile Migration
  • Password Resets
  • Network and Printing Connectivity Support
  • Basic Mobile Device Support
  • Core Application Support (Microsoft and Adobe applications)
  • Third-Party Software Support (with valid support contract)
  • Support for both PC and Mac

Contact Us for IT Helpdesk Support

When you’re running a business, having tech support when you need it can be the difference between success and struggle. That’s why we work with businesses in the Raleigh, Cary, Durham, Chapel-Hill, Apex, Holly Springs, Morrisville, Sanford, Garner, Clayton, Wake Forest, Smithfield. To learn how we can help you, call our IT department directly today at (919) 783-1410 or fill out the form below to get started!