Taking Care of IT for Small Businesses Since 1992

Owning or operating a small business means you’re wearing a dozen different hats – human resources, customer service, marketing, and often, that means IT. As your business grows, keeping up with your tech needs is becoming more difficult, even though you’re relying on your equipment, software, and data more than ever. When there is a problem, you’re losing productivity and profits as you struggle to fix the issue.

Instead of relying on yourself or incurring the costs of having to hire someone, Strategic Systems – A Division of CEI offers comprehensive managed IT services for small businesses that includes 24/7 help desk assistance, security monitoring and management, and IT consulting.

Small Business IT Outsourcing

By turning to Strategic Systems – A Division of CEI for small business IT support, we offer the following services:

  • Manage and monitor hardware, including desktop computers, servers and networks;
  • Install and manage servers, workstations and VoIP Protocols, or VoIP systems;
  • Provide security solutions, including installing and managing firewalls, maintaining virus and malware protection;
  • Migrate and manage your email through Hosted Exchange Servers and provide secure access to your work email anywhere from any device;
  • 24x7x365 Help Desk services;
  • Secure data backup and disaster recovery;

Professional IT Services

Strategic Systems’ Managed IT Services is our comprehensive list of solutions that we can tailor and customize to the unique needs of your business. Whether you are a sole proprietor who needs supplemental assistance or you’re scaling your business and need a higher level of support, we are with you from the beginning to map out where your technology infrastructure is, where your business is, and how to ensure the two are aligned and able to scale to your goals. You’ll get the right level of support for where you are and where you want to be and we can always revisit the level of support you are receiving to ensure you’re maximizing your return.

Cloud Hosting

Continuing to support an in-house IT infrastructure may not be the right utilization of your resources. Strategic Systems – A Division of CEI provides cloud hosting to small businesses that’s powered by Microsoft Azure.

Remote IT Infrastructure Monitoring and Management

Strategic Systems has invested in proactive monitoring and management tools that can rapidly and efficiently diagnose the status of all your devices, networks and backup capabilities.With our team on top of your security, software, and systems, we can act as a “single source” that can take over managing issues and working with vendors so you can spend time running your business. 

Backup and Disaster Recovery

Your data is your most valuable resource and if you lose it, either in a server crash or a security breach, this could have catastrophic outcomes on your business. With a Backup and Disaster Recovery plan we can keep a backup of everything you need, so if there is a disaster, we can recover what got lost within a short period of time. 

24×7 Helpdesk Services

Running a business is generally not a 9-5 job, which means you may need more than 9 to 5 small business IT support. Our Helpdesk is based in North America and has a team of IT specialists who have attained some of the highest first level resolution (FLR) rates in the industry. Even if you already have a dedicated IT staff, you can let them focus on growth, scale, and long-range business objectives rather than the basic Helpdesk activities. On the other hand, if you don’t have anyone dedicated to your technology maintenance and management, IT outsourcing for your small business can improve operations, save money, and increase productivity in the long run.

Print & Copy Services

Running a small business generates a lot of paperwork, and having a printer and copier you can rely on is essential to your operations. Through our parent company, CEI The Digital Office, we can help you select the right equipment, maintenance contracts, and more that provide you with exactly what you need. With over 60 years of experience in the print and copy field, we can be your partner in this as well as you managed IT provider. 

CEI The Digital Office offers the following print and copy services: 

  • A variety of printers, copiers, and multi-functional devices from leading manufacturers, including Lexmark, Konica Minolta, and Savin, for sale or lease. 
  • Leasing options that will meet your budget while allowing you to keep the latest technology onsite. 
  • Cost per copy contracts so you only pay for the prints and copies you need.
  • Custom maintenance contracts with help desk support so your equipment is always working at maximum levels.
  • Document management systems that include mobile printing, file sharing programs, and PDF editing.  

Why Choose Our IT Services for Small Businesses

By outsourcing your IT to us, we make sure your technology and communications are running smoothly, your infrastructure is stable, and your data is secure. Specifically, the benefits of working with our team include:

  • Secure access to critical information from any device;
  • Opportunity to scale your technology as business grows;
  • Eliminate or minimize downtime caused by tech problems;
  • Minimize the risk of a catastrophic security breach;
  • IT support that matches your budget;
  • Easier transition to modern systems and process;

In addition to service, we also offer IT consulting for small businesses. Our experienced team can sit down with you and help you map out a strategy for growing your infrastructure to keep up with your business’s growth and help you look to the future.

Speak to a Small Business IT Specialist!

Contact Strategic Systems using the contact form below or by calling us at (919) 783-1410 or completing the short form below for a FREE assessment or to speak to an IT specialist today!

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