Careers

CEI: The Digital Office is the largest independent business solutions provider in the Triangle region. With over 60 years of experience, CEI prides itself on being the elite provider of digital technology, and hardware/software solutions. CEI: The Digital Office is looking for an eager, enthusiastic and highly motivated full time, entry-level Service and Administrative Coordinator to join our work-hard, play-hard team.  We are a community-oriented company whose roots are planted in the Triangle. We love what we do, and it shows!

Service and Administrative Coordinator – Administration:

The position of Service and Administrative Coordinator is a full-time, entry-level position. The Service and Administrative Coordinator is largely responsible for maintaining the daily activities within the service and sales department as well as completing administrative duties as assigned. This role requires excellent customer service, communication skills and a knack for multitasking. You will be responsible for handling a multitude of service/supply inquiries from customers, serving as the first line of communication for our service technicians and assisting in general administrative duties for our sales and administrative departments. Maintaining a positive, and team-oriented work environment is key.

Primary Job Duties and Responsibilities:

• Provide first level of contact and convey resolutions to customer issues
• Promptly, accurately, professionally and courteously receive and evaluate incoming calls
• Track, route and escalate unresolved calls to Service Managers
• Meticulously maintain customer database, and update with any pertinent changes to contacts/address
• Receive and process customer supply requests
• Process, check and enter sales orders, ensuring accuracy of equipment ordered and workflow processes
• Update equipment orders with equipment ID’s, serial numbers, customer location and general data entry
• Schedule daily equipment deliveries and associated customer training
• Maintain customer communication as needed regarding delivery and/or training
• Generate necessary documentation for equipment pick-ups, moves, and cancellations
• Schedule follow up customer training as needed
• Schedule equipment moves, cancellations, and pick-ups
• Monitor the daily ops of the service technicians and advise management when problems occur
• Perform routine administrative duties and other reasonably related duties as assigned by managers

Minimum Qualifications:

• Bachelor’s degree or 4+ years relevant administrative experience
• Self-discipline with time and organizational management skills
• Excellent oral and written communication skills
• Ability to perform under pressure and work well in a team environment
• Knowledge of Microsoft Office products

CEI – The Digital Office has been providing business solutions to the Triangle region for over 60 years. We are looking for an eager, enthusiastic and highly motivated full time Warehouse and Delivery Associate to join our work-hard, play-hard team. From volunteer days to Halloween parties we love focusing on the community and being together as a team. At CEI- The Digital office, W-O-R-K is not a four-letter word, we love what we do, and it shows. If you enjoy an environment that fosters creativity, laughter and community, we want to hear from you!

Warehouse and Delivery Associate – Warehouse:

The Warehouse and Delivery Associate will handle daily copier delivery and set-up for CEI’s growing and current customer base. Safe and timely operation of the daily routes is paramount, as well as a professional and courteous demeanor with customers. This position requires the ability to lift, at least 50 to 150 pounds with or without the assistance of moving equipment, as well as the capacity to sit, kneel, pull, push or bend for long periods of time. This position is the first impression of the CEI support team, therefore the applicant must possess top customer service skills and a professional appearance. Applicants should also be tech savvy with potential to learn technical aspects of the copier industry.

Primary Job Duties and Responsibilities:

• Review paperwork on top of all machines to be delivered; verify model number, serial number, and all serialized accessories
• Load and secure equipment onto truck using blankets, cardboard corners, and proper strapping
• Drive truck to deliver equipment and products to customers’ locations
• Unload and safely take equipment to designated area. This may include pushing, pulling, utilizing dollies and/or stair climbers
• Assemble equipment
• Power up unit; run test copies and prints
• Provide customer with basic start-up of equipment
• Obtain customer signature and date
• Verify and record model number, serial number, serialized accessories, and “end meter reads”
• Remove, load, and secure equipment from customers’ facilities, if applicable
• Organize and complete all required paperwork per delivery
• Assist in other areas of the warehouse as needed by Warehouse Supervisor and VP of Operations

Qualifications:

Minimum Experience:

• High School diploma or GED
• Ability to consistently lift/pull/push 50+ pounds
• Ability to consistently bend, stoop and twist
• Knowledge of principles and methods for transporting valued products by road

Preferred Experience:

• Prior driving experience
• Excellent customer service skills and professional appearance required
• Good driving record is mandatory
• Ability to work well in stressful or high-pressure situations
• Good time management skills

CEI – The Digital Office has been providing business solutions to the Triangle region for over 60 years. We are looking for an eager, enthusiastic and highly motivated full time Field Service Technician to join our award-winning, work-hard, play-hard service team. From volunteer days to Halloween parties we love focusing on the community and being together as a team. At CEI- The Digital office, W-O-R-K is not a four letter word, we love what we do, and it shows. If you enjoy an environment that fosters creativity, laughter and community, we want to hear from you!

Field Service Technician – Service:

The Field Service Technician position is a full-time, non-exempt position.  The Field Service Technician will report directly to the Field Service Advisors and V.P of Operations.  The technician’s job duties will include servicing as well as troubleshooting all printing and scanning issues of  all systems as assigned. CEI sells and services Konica Minolta, Savin (Ricoh), and Lexmark. The Field Service Technician will maintain contact with a multitude of customers, so an innate drive for high customer service and satisfaction is paramount.

Essential Job Duties:

• Service all equipment within assigned territory.
• Arrive at first call at 8:00 a.m. and work until 5 p.m.
• Perform total call procedure on every call.
• Ensure accuracy of meter reporting on every call.
• Complete Machine History Log at each call.
• Notify advisors of all accounts with 3 calls within 30 days.
• Call all customers within 30 minutes after receiving call from RTS.
• Follow pre-call and post-call procedures.
• Maintain an up-to-date file of Employee Manual, Service Handbook, bulletins, and other service literature.
• Maintain tool kit and inventory of parts.
• Required to meet Field Productivity Numbers.
• Complete all service reports correctly and legibly for the purpose of data collection and analysis. Part usage reports, gas receipts and charge tickets must be turned in at time designated by advisor.
• Attend and actively participate in regularly scheduled service meetings.
• Responsible for truck cleanliness and maintenance.
• Schedule regular service of company owned vehicle.  Company provides vehicle and pays for gas, insurance and maintenance.
• Keep interior of passenger cab and truck bed clean.
• Always observe all company policies, posted speed limits and all traffic laws.
• Notify Field Service Advisor of any problems in the field, including any safety concerns at a customer location.
• Frequent contact with customers, management, advisors, Sales Department and other co-workers requiring communication verbally, in writing or through other means.
• Maintain effective relationships with customers and co-workers.
• Make a concentrated effort towards understanding and promoting the Service Maintenance Agreements to the customer.Complete Sales Lead Forms as needed.
• Perform other reasonably related duties as assigned by Field Service Advisor and/or V.P. of Operations.
• Assist with the placement of copiers or relocating copiers at customer locations on an as needed basis.

Qualifications:

The experienced Field Service Technician should possess a working knowledge of mechanical, electrical, and electronic skills. He/she should also be able to assist and/or instruct associates as required. The technician must maintain favorable relations with the customers and fellow employees.  Good time management skills are required.  Frequent travel is necessary and a valid driver’s license and overall good safe driving record is required.  This position requires the ability to lift, push, pull at least 50-100 lbs; sit, kneel, crouch, lay on the floor and bend for long periods of time in order to perform the essential job duties.  We will provide training to qualified Experienced and Entry Level candidates.

CEI: The Digital Office is the largest independent business solutions provider in the Triangle region. With over 60 years of experience, CEI prides itself on being the elite provider of digital technology, and hardware/software solutions. Our work hard, play hard sales team is growing and we are looking for highly motivated individuals to come on board. CEI’s energetic atmosphere and “love to win” attitude makes this position ideal for an enthusiastic, go-getter who thrives in team-oriented sales department. We love what we do, and it shows…Come play with us!

Account Manager – Outside Sales:

The account manager position is an outside sales position that creatively uses multiple prospecting tools to develop and acquire new accounts with a defined geographic territory. Candidates must have a strong work ethic and the ability to self-manage. The account manager will be responsible for creating and presenting ideas and solutions to business professionals — so high energy and an excitement for selling (with a positive attitude) is a must.

Primary Job Duties and Responsibilities:

• Generate new business using a variety of prospecting tools
• Schedule appointments, prepare presentations, proposals, demonstrate equipment
• Develop solutions that demonstrate value added benefits to customers
• Identify and properly qualify potential prospects and customers
• Listen and understand customer needs and requirements with high priority on customer satisfaction
• Maintain knowledge of company and competitor’s equipment

Qualifications:

• College degree preferred but relevant outside sales experience will be considered
• Self-discipline with time and organization management skills
• Excellent oral and written communication skills
• Independent self-starter attitude with a strong work ethic
• A strong desire to win
• Enthusiasm and positive attitude
• Love to laugh
• Ability to perform under pressure and work well in a team environment