Careers

Voted One Of the Best Places to Work in 2020!

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  Great place to work.  Everyone seems to have the same common goal and we have fun doing it.

  ‐ Yolanda James

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  I have been a member of the CEI team for over 15 years. The fun atmosphere and camaraderie is what anyone would want at their job. We at CEI support each other and get things DONE.

  ‐ Blake Smith

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  I have worked at CEI for 14 years and it is obvious that CEI cares for its employees, clients, and the community.  CEI has always encouraged education and promotes from within the company when possible.  We have customer and employee appreciation events, fundraisers for local charities and nonprofits, and have helped to get clients that have been struck hard by disasters back on their feet.

  ‐ Chris Taylor

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  The leadership at CEI has created a family oriented work environment around our facility.  Aside from being the leading office technology vendor in the Triangle, our team’s community involvement and high standard of customer service truly gives me fulfillment in my day-to-day role in trying to better our organization and community.

  ‐ Mark Clark

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  CEI is a wonderful place to work. Everyone is very nice and supportive. Our numerous community and company events are always a great time. I’m proud to work for a company that values hard work, dedication, and their employees’ well-being.

  ‐ Samantha Root

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  Team CEI is the best team in the Triangle! Since the first time I walked through the doors, I knew this was the place to be. The company culture is second to none and I am so grateful to be a part of it. Team CEI does more than work hard; we care for the Triangle but most importantly we care for each other!

  ‐ Carly Shields

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  Being a Robot I was a little worried how I would fit in at CEI but the people were so warm and caring I felt like I was a part of the team from day one, and well….maybe even a little human. I enjoy the people here, definitely the people.

  ‐ Raster

1. 01. Managed Services Engineer II

   IT Services | Hybrid | Raleigh-Durham

   Details Apply Now

   Strategic Systems, a Division of CEI – The Digital Office is looking for a Managed Services Engineer II to join our team. The Managed Services Engineer II provides direct help desk support services to our managed service clients. This position will interact daily with many different personnel – from C-level to non-technical business users – therefore a desire to maintain professional customer service and ticketing accuracy is necessary. The Managed Services Engineer II will work to efficiently maintain their ticket board, call que and onsite calls, while ensuring their tickets close with a high level of accuracy and communication with the customer. In the position you will assist with a wide range of calls, and technical support including, but not limited to, information systems, networked devices, services/desktops/laptops, and related software. This position will be expected to diagnose technical problems, so you should have knowledge of hardware, software, and system procedures. Besides being responsible for the ticketing que, the Managed Service Engineer II will provide client support for project work as specified. You will work toward achieving an extensive knowledge of Strategics’ product offerings while remaining flexible to the customer’s needs. Project work will require you to develop, test, design and/or implement systems/infrastructure to achieve the client’s desired outcome. This position will require on-site visits to the customer, and an in-office presence as needed.

   Minimum Qualifications:

   · Associates Degree in Computer Technology or Related Field and/or 2 years prior help desk experience
   · Strong, client facing communication skills; you will be advising the client on account status, ticket changes, and answering general questions
   · Ability to account for time and ticketing in ConnectWise with a keen eye for detail and accuracy; detailing work completed, and ticket status
   · Experience working with Microsoft 365 Suite, Windows Servers, ConnectWise, Remote Desktop, Watchguard, and Datto a plus
   · Knowledge of basic LAN/WAN troubleshooting necessary
   · Strong organizational and documentation skills
   · Works well with team members, and interacts positively in a team environment

   Preferred Qualifications:

   · Solid understanding of information security processes, procedures, and controls
   · Microsoft Certifications
   · WatchGuard Certifications
   · Proficiency using RMM and PSA tools
   · Bachelor’s Degree in Computer Science or related field

   Apply Now

2. 02. Warehouse and Supply Coordinator

   Warehouse | Raleigh-Durham

   Details Apply Now

   CEI – The Digital Office has been providing business and technology solutions to the Raleigh-Durham area for over 60 years. We pride ourselves on being the elite provider of office equipment and IT products. CEI offers many business technology solutions to our customers that include copiers, printers, software, and managed IT. At CEI we believe in a work-hard, play-hard atmosphere, where you are energized daily by thinking critically yet creatively.

   The Warehouse & Supply Coordinator position is an essential position to CEI’s daily workflow. This position involves both internal support of CEI’s warehouse functions and supply logistics, as well as outside interaction with our customer base. The ideal candidate for this position will possess the ability to learn quickly, work well on a team as well as independently, and be highly organized.

   Reports To: Warehouse Supervisor

   Primary Functions and Responsibilities:

   • Support the Warehouse Manager with purchasing supplies and ensuring compliance in purchasing by following necessary policies/procedures
   • Order, maintain, stock and ship supplies; ensure delivery metrics are met and/or exceeded
   • Assist Warehouse Supervisor with vendor coordination
   • Complete FedEx and UPS deliveries daily

   Secondary Functions and Responsibilities:

   • Review paperwork on copier machines to be delivered; verify model number, serial number, and all serialized accessories
   • Load and secure equipment onto truck daily using blankets, cardboard corners, and proper strapping
   • Oversee scheduled deliveries onsite as needed (driving the company box truck to customer sites is necessary)
   • Verify paperwork at customer’s site; ensure asset matches paperwork, assist with removal of old equipment
   • Assist with unboxing and assembling of equipment as needed
   • Handle staging of equipment for returns to third party leasing companies
   • Daily warehouse housekeeping duties as assigned by Warehouse Supervisor

   Working Conditions: This position reports to the Raleigh-Durham office. It requires the ability to push, lift, bend, squat and turn as well as lift up to 70 pounds unassisted and/or up to 150 pounds with the assistance of moving equipment. Traveling as needed M-F from 8am until 5pm in a company provided vehicle and/or box truck. A valid license is required.

   Knowledge/Behavior/Skills:

   • Customer service orientated with knowledge of basic customer service principles (aiding customers, evaluating needs, and assessing customer satisfaction)
   • Effective communication and listening skills
   • Ability to maintain composure and positive attitude under stress
   • Competent time management skills and the ability to maintain a schedule
   • Cautious, decisive, and deliberate in decision making
   • Ability to self-manage; being an initiative-taker is necessary for this position!
   • Knowledge of current traffic laws and a clean driving record with minimal moving violations
   • Capable of maintaining professional attire and abide by company dress code
   • Intermediate computer knowledge such as Microsoft Office 365 products, carrier shipping management systems, and ability to learn industry specific software and web-based portals (experience with E-automate a plus)

   Apply Now

3. 03. Managed Services Engineer I

   IT Services | Hybrid | Raleigh-Durham

   Details Apply Now

   Strategic Systems, a Division of CEI – The Digital Office is looking for a Managed Services Engineer I to join our team. The Managed Services Engineer I provides direct help desk support services to our managed service clients. This position will interact daily with many different personnel – from C-level to non-technical business users – therefore a desire to maintain professional customer service and ticketing accuracy is necessary. The Managed Services Engineer I is responsible for providing technical and troubleshooting assistance related to computer hardware and software issues. Besdies helping the client mesh their business needs with Strategic Systems’ products and solutions you will provide pro-active support for Managed Service customers. The Managed Services Engineer I will work toward achieving extensive knowledge of the Strategic product offerings while remaining flexible to the customer’s needs. This position also requires on-site visits to the customer on an as needed basis.

   Qualifications:

   Minimum Requirements:

   • 2 year technology related degree and/or equivalent experience.
   • Strong client –facing and communication skills
   • Troubleshooting and multi-tasking skills
   • Knowledgeable in Microsoft Operating Systems, Microsoft Office
   • Displays patience and a passion for customer service.
   • Demonstrates a strong work ethic and personal integrity.
   • Works well in a team environment and interacts well with all levels of the organization.
   • Takes initiative for self-development and exhibits patience in learning new processes.
   • Demonstrates excellent written and oral communication skills.
   • Capacity to think analytically towards problems and solutions
   • Ability to travel to clients and events.
   • Microsoft Certifications are preferred.

   Responsibilities:

   • Provide first level technical assistance and support for incoming tickets related to computer and printing issues.
   • Properly escalate unresolved tickets to the next level of support.
   • Ensure proper recording, documentation, and closure of help desk tickets
   • Train computer users.
   • Ask questions to determine the nature of the problem.
   • Install, modify, and repair computer hardware and software.
   • Run diagnostics to resolve problems.
   • Install and Maintain Managed services clients through RMM tool
   • Knowledge of Windows Based OS’s
   • Basic network troubleshooting remote and onsite
   • Computer and Network Maintenance
   • Working knowledge of OS X
   • Email setup
   • Administer servers, desktop computers, printers, switches, smartphones, software deployment, perform security updates and patches.

   Apply Now

4. 04. IT Technology Consultant – Business Development

   Sales & Business Development | Raleigh-Durham

   Details Apply Now

   Job Title: IT Technology Consultant – Sales

   Reports to: Director – IT Solutions

   Strategic Systems is the IT Division of CEI – The Digital Office. Founded in 1957, CEI – The Digital Office has been providing business and technology solutions to the Raleigh-Durham area for over 60 years. We pride ourselves on being the elite provider of office equipment and IT products/services. Strategic Systems is responsible for providing Managed IT Services, Cyber Security Solutions, Hardware, and Software applications to our client base. The IT Technology Consultant is responsible for positively positioning our IT Services and SaaS products to not only our existing client base, but net-new prospects in an assigned geographical territory. At CEI we are looking for a self-starter who is energized to sell by thinking critically yet creatively.  This position is based out of our local Raleigh-Durham office with an assigned sales territory.

   In this role you will be responsible for cultivating net-new business opportunities, as well as expanding existing client portfolios with enhanced offerings that best suit their business technology goals. You will qualify sales opportunities, determine the scope of work/products needed, and formulate solutions for the client based upon exploratory conversations and our offerings.

   Essential Functions and Responsibilities:

   • Responsible for prospecting new business opportunities in an assigned geographical area – this includes but is not limited to, in person cold calling, tele-prospecting, in-person appointments, data mining using LinkedIn, Facebook, or additional online research
   • Proactively develop and maintain customer contact through networking opportunities, prospecting, marketing leads, and strategic planning
   • Maintain your territory and database daily to best achieve goals and objectives
   • Intermediate knowledge of Managed IT Services, Microsoft Office 365 and correlating products, Cyber Security Solutions, Cloud Services, and Hardware acquisition.
   • The ability to manage IT projects to completion – including, but not limited to, cabling, hardware acquisition and onboarding, new client onboarding, etc.
   • Keep current on market competitors, trends, and provide feedback to management
   • Complete necessary paperwork accurately, and submit in a timely manner
   • Oversee entire sales process and continued account management after the sale
   • Manage customer conflicts, and present effective resolutions
   • Achieve or exceed revenue and profit objectives; meet and exceed monthly quotas
   • Meticulously maintain CRM records to include all account activity and appropriate contacts
   • Manage existing accounts, conduct business reviews, and promote organic account growth

   Working Conditions: This position reports to the Raleigh-Durham office with an assigned sales territory.

   Knowledge/Behavior/Skills:

   • Creative thinker and problem solver
   • Excellent oral and written communication skills
   • Knowledge of social media for prospecting, and Microsoft Office Products
   • Detail oriented self-starter with superior time-management skills
   • Competitive spirit and inspired to perform based upon benchmark achievements
   • Knowledge of (or ability to learn) office technology, IT products and software solutions

   Apply Now

5. 05. Account Manager – Business Development

   Sales & Business Development | Raleigh-Durham

   Details Apply Now

   CEI – The Digital Office has been providing business and technology solutions to the Raleigh-Durham area for over 60 years. We pride ourselves on being the elite provider of office equipment and IT products; and our Account Managers provide solutions to our customers’ needs that include print, software solutions and managed IT. At CEI we believe in a work-hard, play-hard atmosphere, where you are energized to sell by thinking critically yet creatively.  This position is based out of our local Raleigh-Durham office with an assigned sales territory.

   The purpose of this position is to support CEI’s net-new account growth and expand current client portfolios in an assigned geographical territory. You will grow your portfolio by positioning CEI’s products and services to prospects/clients by showing them how our technology offerings can enhance their business workflow and bottom-line.

   Essential Functions and Responsibilities:

   • Responsible for prospecting new business opportunities in an assigned geographical area – this includes but is not limited to, in person cold calling, tele-prospecting, in-person appointments, data mining using LinkedIn, Facebook, or additional online research
   • Proactively develop and maintain customer contact through networking opportunities, prospecting, marketing leads, and strategic planning
   • Maintain your territory and database daily to best achieve goals and objectives
   • Remain up to date on current technology and portfolio product offerings
   • Keep current on market competitors, trends, and provide feedback to management
   • Perform analyses of client’s document output, IT and workflow requirements and develop/present proposals and strategy to client
   • Complete necessary paperwork accurately, and submit in a timely manner
   • Enhance existing client’s print environment and recommend best fit office equipment/solutions
   • Manage customer conflicts, and present effective resolutions
   • Achieve or exceed revenue and profit objectives; meet and exceed monthly quotas
   • Meticulously maintain CRM records to include all account activity and appropriate contacts
   • Manage existing accounts, conduct business reviews, and promote organic account growth

   Working Conditions: This position reports to the Raleigh-Durham office with an assigned sales territory.

   Knowledge/Behavior/Skills:

   • Creative thinker and problem solver
   • Excellent oral and written communication skills
   • Knowledge of social media for prospecting, and Microsoft Office Products
   • Detail oriented self-starter with superior time-management skills
   • Competitive spirit and inspired to perform based upon benchmark achievements
   • Knowledge of (or ability to learn) office technology and software solutions, including but not limited to office equipment, workflow products, and IT offerings

   Benefits:

   • 401 (K) & Company Matching
   • Voluntary Medical, Dental, Vision, FSA, and HSA
   • Voluntary Short & Long-Term Disability
   • Life Insurance
   • Paid Vacation, Personal Time, & Holidays
   • Paid Community Service Days

   Apply Now