Careers

Voted One Of the Best Places to Work in 2020!

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  Great place to work.  Everyone seems to have the same common goal and we have fun doing it.

  ‐ Yolanda James

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  I have been a member of the CEI team for over 15 years. The fun atmosphere and camaraderie is what anyone would want at their job. We at CEI support each other and get things DONE.

  ‐ Blake Smith

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  I have worked at CEI for 14 years and it is obvious that CEI cares for its employees, clients, and the community.  CEI has always encouraged education and promotes from within the company when possible.  We have customer and employee appreciation events, fundraisers for local charities and nonprofits, and have helped to get clients that have been struck hard by disasters back on their feet.

  ‐ Chris Taylor

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  The leadership at CEI has created a family oriented work environment around our facility.  Aside from being the leading office technology vendor in the Triangle, our team’s community involvement and high standard of customer service truly gives me fulfillment in my day-to-day role in trying to better our organization and community.

  ‐ Mark Clark

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  CEI is a wonderful place to work. Everyone is very nice and supportive. Our numerous community and company events are always a great time. I’m proud to work for a company that values hard work, dedication, and their employees’ well-being.

  ‐ Samantha Willadsen

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  Being a Robot I was a little worried how I would fit in at CEI but the people were so warm and caring I felt like I was a part of the team from day one, and well….maybe even a little human. I enjoy the people here, definitely the people.

  ‐ Raster

1. 01. Managed Services Engineer II

   IT Services | Hybrid | Raleigh-Durham

   Details Apply Now

   Strategic Systems, a Division of CEI – The Digital Office is looking for a Managed Services Engineer II to join our team. The Managed Services Engineer II provides direct help desk support services to our managed service clients. This position will interact daily with many different personnel – from C-level to non-technical business users – therefore a desire to maintain professional customer service and ticketing accuracy is necessary. The Managed Services Engineer II will work to efficiently maintain their ticket board, call que and onsite calls, while ensuring their tickets close with a high level of accuracy and communication with the customer. In the position you will assist with a wide range of calls, and technical support including, but not limited to, information systems, networked devices, services/desktops/laptops, and related software. This position will be expected to diagnose technical problems, so you should have knowledge of hardware, software, and system procedures. Besides being responsible for the ticketing que, the Managed Service Engineer II will provide client support for project work as specified. You will work toward achieving an extensive knowledge of Strategics’ product offerings while remaining flexible to the customer’s needs. Project work will require you to develop, test, design and/or implement systems/infrastructure to achieve the client’s desired outcome. This position will require on-site visits to the customer, and an in-office presence as needed.

   Minimum Qualifications:

   · Associates Degree in Computer Technology or Related Field and/or 2 years prior help desk experience
   · Strong, client facing communication skills; you will be advising the client on account status, ticket changes, and answering general questions
   · Ability to account for time and ticketing in ConnectWise with a keen eye for detail and accuracy; detailing work completed, and ticket status
   · Experience working with Microsoft 365 Suite, Windows Servers, ConnectWise, Remote Desktop, Watchguard, and Datto a plus
   · Knowledge of basic LAN/WAN troubleshooting necessary
   · Strong organizational and documentation skills
   · Works well with team members, and interacts positively in a team environment

   Preferred Qualifications:

   · Solid understanding of information security processes, procedures, and controls
   · Microsoft Certifications
   · WatchGuard Certifications
   · Proficiency using RMM and PSA tools
   · Bachelor’s Degree in Computer Science or related field

   Apply Now

2. 02. Administrative Coordinator

   Administrative | Raleigh-Durham

   Details Apply Now

   CEI – The Digital Office has been providing business and technology solutions to the Raleigh-Durham area for over 60 years. We pride ourselves on being the elite provider of office equipment and IT products. CEI offers many business technology solutions to our customers that include copiers, printers, software, and managed IT. At CEI we believe in a work-hard, play-hard atmosphere, which fosters work life balance, laughter, and community service.

   Administrative Coordinator – Administrative:

   The Administrative Coordinator is an entry-level position and will report directly to the Office Manager.  The person in this position is primarily responsible for providing direct support to our Accounts Receivables and Payables Department, as well as being responsible for the front desk area. The ideal candidate would be a self-starter, with a keen eye for detail, who has a strong innate ability to multi-task and communicate confidently. You will interact with both customers and team members daily.

   Primary Job Duties and Responsibilities:

   • Post daily checks and credit card payments.
   • Assist Accounts Receivables and Payables team with administrative duties as assigned.
   • Perform general office clerical duties.
   • Perform daily invoicing and mailing actions.
   • Maintain customer files.
   • Make continual efforts to cross train on duties within the Administration Department to allow for full coverage of duties.
   • Promptly, accurately, professionally, and courteously receive and route incoming calls.
   • Provide first level of contact and convey resolutions to customer issues.
   • Greet and screen visitors.
   • Coordinate toner pick-ups and sales demonstrations.

   Qualifications:

   • Excellent ability to multi-task & use time-management skills without supervision, as well as think critically.
   • Attention to detail.
   • The ability to problem solves and create solutions.
   • Knowledge of Microsoft Outlook, Word, and Excel.
   • The ability to operate basic office equipment such as a computer, fax machine, copier, and telephone.

   CEI: The Digital Office Offers:
   

   • 401(k) & Company Matching
   • Employer Paid Health Insurance with Qualifying HD Health Plan
   • Voluntary Medical, Dental, Vision
   • Optional Flex Spending Account, Health Savings Account
   • Voluntary Short- and Long-Term Disability, Life Insurance
   • Paid vacation, personal time, and holidays
   • Paid community service days

   Apply Now

3. 03. Sales Coordinator

   Sales Support & Administration | Raleigh-Durham

   Details Apply Now

   CEI – The Digital Office has been providing business and technology solutions to the Raleigh-Durham area for over 60 years. We pride ourselves on being the elite provider of office equipment and IT products. CEI offers many business technology solutions to our customers. Our outside sales team is looking for an entry-level Sales Coordinator to assist with the administrative tasks associated with the sales department.  At CEI we believe in a work-hard, play-hard atmosphere, which fosters work life balance, laughter, and community service.

   Sales Coordinator- Sales:

   We are looking for a detail-oriented sales coordinator to contribute to the achievement of sales targets by supporting the Account Managers and the In-House Finance Company. The sales coordinator’s responsibilities include supporting sales, ensuring order accuracy, coordinating with other departments, handling administrative duties, and promoting customer satisfaction.  To be successful in this position you should have excellent organizational, administrative, and problem-solving skills. You should also possess effective communication, interpersonal and customer service skills.  This position will report directly to the Marketing & Project Manager.

   Primary Job Duties and Responsibilities:
   

   • Inputting orders, ensuring they are processed according to customer requirements.
   • Updating and meticulously maintaining CRM (customer database).
   • Schedule daily equipment deliveries and customer training.
   • Generate necessary documentation for equipment pick-ups, moves, cancellations etc.
   • Update equipment ID’s and serial numbers.
   • Assist outside sales department in general tasks as needed.
   • Provide buy out quotes from leasing company.
   • Inputting and ensuring new packets are accurate.
   • Maintaining all Return Authorizations/Letters of Intent for Leasing Company.
   • Assist with company and networking events as needed.

   Qualifications:

   • Good team development and leadership skills.
   • Experience with Microsoft Office products, navigating multiple calendars, as well as general computer knowledge.
   • The ability to multitask, work in a fast-paced environment and meet deadlines.
   • Excellent communication, sales, and customer service skills.
                

   CEI: The Digital Office Offers:

   • 401(K) & Company Matching
   • Employer paid Health Insurance
   • Voluntary Medical, Dental, Vision
   • Optional Flex Spending Account /Health Savings Account
   • Voluntary Life Insurance, Short-Term Disability & Long-Term Disability
   • Paid vacation and holidays
   • Paid community service days

   Apply Now

4. 04. Managed Services Engineer I

   IT Services | Hybrid | Raleigh-Durham

   Details Apply Now

   Strategic Systems, a Division of CEI – The Digital Office is looking for a Managed Services Engineer I to join our team. The Managed Services Engineer I provides direct help desk support services to our managed service clients. This position will interact daily with many different personnel – from C-level to non-technical business users – therefore a desire to maintain professional customer service and ticketing accuracy is necessary. The Managed Services Engineer I is responsible for providing technical and troubleshooting assistance related to computer hardware and software issues. Besdies helping the client mesh their business needs with Strategic Systems’ products and solutions you will provide pro-active support for Managed Service customers. The Managed Services Engineer I will work toward achieving extensive knowledge of the Strategic product offerings while remaining flexible to the customer’s needs. This position also requires on-site visits to the customer on an as needed basis.

   Qualifications:

   Minimum Requirements:

   • 2 year technology related degree and/or equivalent experience.
   • Strong client –facing and communication skills
   • Troubleshooting and multi-tasking skills
   • Knowledgeable in Microsoft Operating Systems, Microsoft Office
   • Displays patience and a passion for customer service.
   • Demonstrates a strong work ethic and personal integrity.
   • Works well in a team environment and interacts well with all levels of the organization.
   • Takes initiative for self-development and exhibits patience in learning new processes.
   • Demonstrates excellent written and oral communication skills.
   • Capacity to think analytically towards problems and solutions
   • Ability to travel to clients and events.
   • Microsoft Certifications are preferred.

   Responsibilities:

   • Provide first level technical assistance and support for incoming tickets related to computer and printing issues.
   • Properly escalate unresolved tickets to the next level of support.
   • Ensure proper recording, documentation, and closure of help desk tickets
   • Train computer users.
   • Ask questions to determine the nature of the problem.
   • Install, modify, and repair computer hardware and software.
   • Run diagnostics to resolve problems.
   • Install and Maintain Managed services clients through RMM tool
   • Knowledge of Windows Based OS’s
   • Basic network troubleshooting remote and onsite
   • Computer and Network Maintenance
   • Working knowledge of OS X
   • Email setup
   • Administer servers, desktop computers, printers, switches, smartphones, software deployment, perform security updates and patches.

   Apply Now

5. 05. IT Technology Consultant – Business Development

   Sales & Business Development | Raleigh-Durham

   Details Apply Now

   Job Title: IT Technology Consultant – Sales

   Reports to: Director – IT Solutions

   Strategic Systems is the IT Division of CEI – The Digital Office. Founded in 1957, CEI – The Digital Office has been providing business and technology solutions to the Raleigh-Durham area for over 60 years. We pride ourselves on being the elite provider of office equipment and IT products/services. Strategic Systems is responsible for providing Managed IT Services, Cyber Security Solutions, Hardware, and Software applications to our client base. The IT Technology Consultant is responsible for positively positioning our IT Services and SaaS products to not only our existing client base, but net-new prospects in an assigned geographical territory. At CEI we are looking for a self-starter who is energized to sell by thinking critically yet creatively.  This position is based out of our local Raleigh-Durham office with an assigned sales territory.

   In this role you will be responsible for cultivating net-new business opportunities, as well as expanding existing client portfolios with enhanced offerings that best suit their business technology goals. You will qualify sales opportunities, determine the scope of work/products needed, and formulate solutions for the client based upon exploratory conversations and our offerings.

   Essential Functions and Responsibilities:

   • Responsible for prospecting new business opportunities in an assigned geographical area – this includes but is not limited to, in person cold calling, tele-prospecting, in-person appointments, data mining using LinkedIn, Facebook, or additional online research
   • Proactively develop and maintain customer contact through networking opportunities, prospecting, marketing leads, and strategic planning
   • Maintain your territory and database daily to best achieve goals and objectives
   • Intermediate knowledge of Managed IT Services, Microsoft Office 365 and correlating products, Cyber Security Solutions, Cloud Services, and Hardware acquisition.
   • The ability to manage IT projects to completion – including, but not limited to, cabling, hardware acquisition and onboarding, new client onboarding, etc.
   • Keep current on market competitors, trends, and provide feedback to management
   • Complete necessary paperwork accurately, and submit in a timely manner
   • Oversee entire sales process and continued account management after the sale
   • Manage customer conflicts, and present effective resolutions
   • Achieve or exceed revenue and profit objectives; meet and exceed monthly quotas
   • Meticulously maintain CRM records to include all account activity and appropriate contacts
   • Manage existing accounts, conduct business reviews, and promote organic account growth

   Working Conditions: This position reports to the Raleigh-Durham office with an assigned sales territory.

   Knowledge/Behavior/Skills:

   • Creative thinker and problem solver
   • Excellent oral and written communication skills
   • Knowledge of social media for prospecting, and Microsoft Office Products
   • Detail oriented self-starter with superior time-management skills
   • Competitive spirit and inspired to perform based upon benchmark achievements
   • Knowledge of (or ability to learn) office technology, IT products and software solutions

   Apply Now