We will changethe way you look atoffice technology.
- 2012 Commercial: CEI - Commercial Printing
- 2011 Commercial: Color for Pennies Commercial
- 2009 Commercial: Printer Fleet Management Commercial
- 2008 Commercial: CEI The Digital Office Commercial
- News Clip 1: Facility Groundbreaking 2008 News Clip
- News Clip 2: Facility Opening 2009 News Clip
CEI has been providing document reproduction, document processing and office automation equipment throughout the Triangle for over 50 years. We are dedicated to offering our customers unparalleled service, coupled with a diverse product line that continues to evolve as new, state-of-the-art products emerge.
For nearly 60 years, CEI – The Digital Office has proudly served the Triangle and surrounding areas. Conveniently located off Highway 70 near the I-540 connector at 8701 Brickell Avenue, we are ideally located to meet the digital office needs of all businesses in our servicing area. Our state of the art facility was custom built to meet the greenest of government standards, and more importantly, we are proud of all of our team members for making the effort to help CEI continue to preserve the environment. Please play the video below to watch a virtual tour of our office.
Please play the video below to watch a virtual tour of our office.
Our core focus is to continue to provide our partners with top notch award-winning service, cutting edge office equipment technology, document management solutions, production print systems and solutions based applications. To ensure that we provide innovative solutions for the ever-changing office environment, we have chosen to represent manufacturers that remain committed to research, development, and to setting the standard for technological advances.
CEI is fully equipped, from our production print showroom to our business center showroom, and our highly trained Account Executives are prepared to demonstrate the technology which can help your office or production environment improve upon the way you do business. Once a solution is selected, the system is pulled from our 10,000 square foot warehouse and custom configured to your specific requirements. From there our warehouse personnel, IT professionals and Account Executives prepare a workflow to ensure a perfect delivery and installation. Once you are properly trained and satisfied with the installation, the rest is up to us. All service calls, supply requests and contract questions are handled locally by our dedicated administrative personnel.
Everyone at CEI is committed to offering our partners unparalleled customer service coupled with a diverse product line that continues to evolve as new, state-of-the-art products emerge. At CEI we truly want to "transform your business".
We offer a lot.CEI firmly believes that operator training, both initial and ongoing, is the key to minimizing service calls and maximizing user satisfaction with the equipment. As such, we will provide extensive, on-site training and instruction to educate users as to the use and operation of the new equipment. We will also provide periodic follow-up training as needed.
Organizations of all types and sizes are searching for ways to streamline the document management process. Studies have shown that employees spend, on average, 20% to 40% of their time searching for business documents; misplacement of documents is a frequent occurrence. Organizations today are looking for more efficient methods of storing information, accessing valuable data, and sharing critical documents among various users. CEI has the necessary tools to make workflow more efficient, thus maximizing user productivity.
CEI offers a web-based device management system that provides user accessibility to real time device status information through their Internet web browser. Access to this type of information empowers users to manage their own tasks, which reduces IT support intervention. More importantly, IT support staff has a means to access, configure and monitor multiple devices simultaneously. Error notification via e-mail facilitates a flexible and efficient means of controlling all networked devices. This solution greatly reduces the device administrative burdens of IT network administrators, helpdesk personnel and desktop support personnel.
CEI can work with you to conduct a print audit and analysis to assist you in managing your network printing environment. Our Network Printing Analysis is a consulting project where we perform most of the work with very little time requirements from your staff. This allows CEI to find out how many printers are on the network or locally attached to desktops, how much they are being utilized, an approximate cost of a customers prints, and whether a better solution exists. The information that we can gather includes printer model, system configuration, page volumes, etc. Once this information is gathered, we will generate a report detailing our findings in the format that is most beneficial to your IT staff. This analysis will enable you to proactively plan the implementation of technology. You can examine print and copy volumes by device to determine which devices are underutilized or over burdened, which let you allocate the right sized and most cost effective technology based on objectively created policies rather than subjective guess work.
CEI provides the most comprehensive and sophisticated solutions in the industry for both print and copy tracking. CEIs solutions integrate directly with most accounting software systems, enabling our customers to effectively manage their Total Cost of Ownership. This allows our customers to make wise decisions on purchasing and managing copiers, printers and multifunction devices. Monitor, measure and manage:
- Track all printing and copying on your network
- Handle charge backs to users, departments, or third parties
- Control who is printing and how much they're printing
- Safeguard the output of confidential information
- Set print quotas per user or per device
ServicesOur commitment to customer satisfaction demands a strong, responsive service department. Leading the industry with over 225 years of combined experience in our service team, our 55+ factory-trained technicians maintain a company-wide average service response time of 2.9 hours (4 hours guaranteed). When a service request is made, your phone call will be answered by one of our local dispatchers; not a voicemail, answering service, or automated prompt. You may also utilize the links above to place service requests, get a meter reading, or order supplies. If you have not used our online system before, you will need to first request a login by clicking on that link above. CEI is committed to providing the highest level of technical support to ensure your total satisfaction. We have implemented a Works or it Walks policy which states that if any piece of equipment fails to perform to manufacturers specifications it will be replaced with a like model. CEI will also issue service loaner machines if such a need arises and offers unlimited end-user training at no charge.
Our new commercial is now on the air! If you cannot wait to see it, you can also view it in our Watch Videos section!
Name the Robot Contest and New Commercial
We have a winner in the Name The Robot contest. Submitted anonymously, the winning name is RASTER!!
Raster is derived from Raster Image Processor (RIP), which is a component used in a printing system which produces a raster image, or bitmap. Also known as rasterization, raster image processing is the task of taking an image described in a vector graphics format (shapes) and converting it into a raster image (pixels or dots) for output on a video display or printer, or for storage in a bitmap file format.
In other exciting news, keep an eye out for our new commercial, it will be premiering next week!!
2011 Business Expo
Come meet the CEI Team at the 2011 Business Expo, Wednesday April 20, 9:30am – 5pm, at the Raleigh Convention Center. You can find us at Booth C!!
CEI The Digital Office is the largest independent office solutions provider in the Triangle with 50+ years of business experience. Our "Solutions Selling and Consultative Approach" has elevated CEI to an elite status as a recognized expert in selling and supporting digital printing, copying, and imaging systems. The corporate headquarters in Raleigh is currently seeking highly motivated, detail oriented, business professionals to join our local sales team. Please email your resume to email@example.com.
Konica Minolta Honors CEI With 2011 Pro-tech Service Award for Service Excellence
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) today announced that CEI-The Digital Office of Raleigh, NC has been honored with a 2011 Pro-Tech Service Award, which recognizes those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction. See the rest of the article (PDF).
Konica Minolta Receives 2011 MFP "Line of the Year" Award from BL
BLI's "Line of the Year" is a prestigious award given once a year to the manufacturer, whose product line is determined to be the best overall in its category, based on the various cumulative test results of all model's in BLI's rigorous laboratory evaluation. To read more, click the link below.
Coming Soon - CEI's New Commercial!!!!
Happy New Year from CEI!!!!
New Sales Team Member
CEI is happy to welcome our new sales team member, Ben Wilmore!
CEI's Commercials Are Now on YouTube!!!
Click the links to view our commercials:
New Delivery Driver
CEI is happy to welcome our new delivery driver, Wayne Pierce!
CEI Carolina Mudcats Family and Friends Night
The CEI Team, along with their family and friends, enjoyed a fun night of baseball with nice weather, and great food. Everyone had a wonderful time! Go Mudcats!!
Konica Minolta Honors CEI With 2010 Pro-tech Service Award for Service Excellence
Konica Minolta Business Solutions U.S.A.,Inc. (Konica Minolta) today announced that CEI of Raleigh, NC has been honored with a 2010 Pro-Tech Service Award, which recognizes those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction. The award-winning dealerships were announced in early May during Konica Minolta's "The Power of Performance" Business Conference and Product Expo held at the JW Marriott in L.A. Live. See the rest of the article (PDF)
Name the Robot Contest
We are proud to announce our "Name The Robot" contest! This chance to be a part of CEI history is being extended to employees, customers, and any visitors to our website. To submit your entry, send an email with your idea and contact information to firstname.lastname@example.org with Robot as the subject. Multiple entries are allowed.
CEI Premieres Second Commercial
CEI's new commercial premiered in December of 2009 promoting our newest service, Printer Fleet Management. Be sure to catch a viewing of the commercial in the mornings on NBC-17 and during televised Carolina Hurricanes games. A version has also been added to our website!
CEI Wins a 2009 Telly Award
CEI was nominated along with 13,000 other entries for the National 2009 Telly award. We are ecstatic in finding out this month that we won Best use of Animation for our TV commercial and will be receiving our very own Telly award. This is a national honor and CEI is delighted to be showcased on behalf of many creative individuals from the team at Center Line Productions of Raleigh.
CEI Ribbon Cutting / Open House
Our company hosted a Ribbon Cutting ceremony and Open House on Thursday, March 26th. We were joined by valued customers and admired business partners from all over the Triangle and surrounding cities. We want to thank each and every one of our fellow supporters as CEI embarks on this new adventure.
CEI Has Relocated
We are pleased to announce that we have moved to our new location at 8701 Brickell Avenue Raleigh, NC 27617. We are accessible by the Westgate Rd exit off of Glenwood Avenue/Highway 70 and across Hwy 70 from the Angus Barn restaurant. Our doors have been open since Monday, March 16th 2009 and we look forward to continuing our service and dedication as the #1 office solutions provider in the Triangle and surrounding areas.
CEI Business After Hours Event
We are excited to join forces with the Raleigh Chamber of Commerce and host the Business After Hours event on September 9th from 5:30 to 7:00 pm. This event will be a great time to mingle with other chamber members in the Triangle. We look forward to another opportunity to build relationships within our community, please join us and help make this evening memorable. For further details, visit the Raleigh Chamber of Commerce website at www.raleighchamber.org and search under the Events and Programs tab for the schedule of events.
CEI Building Construction
We are happy to announce we are 2 weeks ahead of schedule with the new building. Due to convenient summer weather and a close partnership with Bobbitt Design Builders, the new facility will have a steel skeleton completed in August with the roof scheduled for installation in September.
We have a new marketing partnership with NBC-17 and plan to launch a commercial in August showcasing our versatile services and pride in being the #1 digital office solutions provider in the Triangle and surrounding areas. Join us in viewing this commercial on NBC-17 Monday through Sunday, morning, afternoon and night. We will also include a replica version of this commercial on our website Home Page.
CEI on NBC-17
We were pleased to have our local news and information provider, NBC-17, join us at our groundbreaking event on May 7th, 2008. CEI President/COO, Blake Alford, was honored to be interviewed by NBC-17. He shared our excitement for the expected move in Spring 2009. The interview was aired on Wednesday May 7th at 7:00 pm and 11:00 pm on NBC-17. This news clip is available for viewing on our Home Page.
CEI The Digital Office has been a leading provider with document management solutions for over 50 years in Raleigh and neighboring cities. We are happy to announce that we are breaking ground on our new facility at 8701 Brickell Avenue, Raleigh, NC 27617 on Wednesday, May 7th at 4:00 pm.